Shipping policy

Shipping Policy

At Hiskin, we’re committed to delivering your skincare essentials safely and promptly. Please review our shipping policy below for complete transparency on how we process and ship your orders.

📦 Shipping Charges

Domestic (India): We offer free shipping on all prepaid orders across India—no minimum purchase required.

⏱️ Processing & Delivery Timelines

Order Processing: All orders are processed and dispatched within 3–5 business days.
Estimated Delivery:
- India: 5 to 8 business days

Please note: During peak seasons or promotional events, processing times may be slightly extended.

🔍 Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this link to monitor the real-time status of your shipment.

🏠 Shipping Address Accuracy

To avoid any delivery issues, please ensure your shipping address is complete and accurate at the time of placing your order.
Orders returned due to incorrect address details will require the customer to bear reshipping costs.

🔄 Order Modifications & Cancellations

If you need to modify or cancel your order, please reach out to us at glow@hiskin.in within 12 hours of placing the order.
Once an order is processed or dispatched, we are unable to accommodate changes or cancellations.

📫 Lost, Delayed, or Damaged Shipments

In the rare event that your order is lost, significantly delayed, or arrives damaged:

Please contact our support team at glow@hiskin.in with your order number and relevant details.
We will promptly investigate and take appropriate action—whether a replacement, refund, or resolution with our logistics partner.